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Information Technology technical team

IT Operations & Maintenance

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Knowledge management is a critical function in today's always-on enterprise.  Our IT professionals develop, implement, and oversee a Knowledge-Based System, which becomes the framework that allows our team to resolve technical issues expeditiously. 

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Our Services

We excel at developing, coordinating, and implementing IT processes and procedures by providing structure around IT incident tracking and resolution. How do you determine if a specific request should be escalated, or what the escalation process looks like? Our applications, infrastructure, and systems professionals can help define a strategy that will ensure a smooth and continuous workflow with minimal downtime.

  • Service Desk Support

    • Tier 1
    • Tier 2

    • Tier 3

  • Remote Desktop Services/ VPN

  • Account Management/Provisioning Data Archive, Back-up & Restoration

  • Desk-side Support

    • HW/SW Installation, Configuration & Maintenance

    • System/Applications Management

    • Network Connectivity

© 2024 by Delaney Advantage Technologies

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