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IT Operations & Maintenance
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Knowledge management is a critical function in today's always-on enterprise. Our IT professionals develop, implement, and oversee a Knowledge-Based System, which becomes the framework that allows our team to resolve technical issues expeditiously.
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Our Services
We excel at developing, coordinating, and implementing IT processes and procedures by providing structure around IT incident tracking and resolution. How do you determine if a specific request should be escalated, or what the escalation process looks like? Our applications, infrastructure, and systems professionals can help define a strategy that will ensure a smooth and continuous workflow with minimal downtime.
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Service Desk Support
- Tier 1
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Tier 2
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Tier 3
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Remote Desktop Services/ VPN
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Account Management/Provisioning Data Archive, Back-up & Restoration
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Desk-side Support
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HW/SW Installation, Configuration & Maintenance
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System/Applications Management
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Network Connectivity
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